Support & FAQ
Find answers to frequently asked questions and get comprehensive support for your DocuProx document processing implementation.
Users
The "Users" section facilitates the management of user accounts and permissions within your DocuProx organization.
Organization Users Overview
Upon navigating to this section, you will see a table listing all existing organization users with the following details:
User Information
- • User: The user's name or email address
- • Role: System Administrator, API Administrator, Organization Manager, API User
- • Status: Active, Inactive, Suspended
- • Created: Account creation date
- • Last Login: Most recent login timestamp
User Management
- • Create User: Invite new users to your organization
- • Edit: Modify user details and roles
- • Deactivate: Temporarily disable user access
- • Suspend: Suspend a user's account
- • Delete: Permanently remove user account
FAQs
Find answers to frequently asked questions and troubleshooting guidance.
Which document formats are supported?
DocuProx supports JPG, PNG, TIFF, BMP image files, and PDF documents.
Can I process different documents with the same template?
Yes, a single template can be effectively reused to process multiple documents, provided their structure and layout are similar.
What action should be taken if data extraction is incorrect?
First, meticulously review your template's annotations and prompts. Utilize the "Test Template" feature with sample documents for debugging. If the problem persists after review, please contact DocuProx support, providing details of your template and the problematic document.
Where should the API key be stored after generation?
The API key is sensitive information. It must be stored securely and never exposed in client-side code, public repositories, or unsecured communication channels. Treat it with the same confidentiality as a password.
Is my data secure with DocuProx?
Yes, DocuProx prioritizes data security. Industry best practices are implemented, including SSL encryption for data in transit, secure authentication methods, and robust internal security protocols to safeguard your information.
How can I contact DocuProx support?
You can reach DocuProx support via email at support@docuprox.com or through the in-app chat feature available within the DocuProx platform.