Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
Welcome to DocuProx. This Privacy Policy explains how Xccelerance Technologies Inc. ("we," "us," "our," or "Company") collects, uses, shares, and protects information in relation to our DocuProx platform, including our website, services, applications, and APIs (collectively, the "Service").
This policy applies to all visitors and users of the Service, including individual users and representatives of organizations. Our commitment is to maintain transparency about the data we collect and to implement robust safeguards to protect your privacy and security.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.
2. Information We Collect
We collect several types of information to provide, operate, and improve our Service. The information we collect falls into the following categories:
Account and Profile Information
When you register for a DocuProx account, we collect personal information necessary for account creation and management:
- Registration Data: Your name, email address, and securely hashed password.
- Profile Data: Optional information such as phone number, profile picture, and preferences.
- Organization Information: If you create or join an organization account, we collect organization details such as name, size, and role information.
Your Content (Documents and Extracted Data)
The core function of our Service involves processing documents you provide. All content is treated as strictly confidential:
- Uploaded Documents: Image files (JPG, PNG, etc.) and PDF documents you upload for processing.
- Extracted Data: Structured data in JSON format generated from your documents.
- Templates and Configurations: Custom extraction templates and configurations you create.
Billing and Subscription Information
For paid subscriptions, we collect information necessary to process payments securely:
- Subscription Details: Your selected plan and associated usage limits.
- Payment Information: We use secure third-party payment processors and may store limited information such as the last four digits of your card for billing management.
Technical and Usage Information
We automatically collect technical information to ensure security, functionality, and service improvement:
- API and Activity Logs: Request details, IP addresses, and system interactions for security auditing.
- Device and Browser Information: Standard information for compatibility and security purposes.
3. How We Use Your Information
We use the information we collect for legitimate business purposes to provide, maintain, and improve our Service, including:
- Service Provision: Operating the platform, processing documents, and managing accounts.
- Payment Management: Handling subscriptions and billing.
- Communication: Sending service notifications, security alerts, and support responses.
- Security: Preventing fraud, protecting the integrity of our Service, and enforcing policies.
- Improvement: Analyzing usage patterns to enhance user experience and model accuracy.
4. How We Share and Disclose Information
Our Commitment: We do not sell, rent, or trade your personal information. We only share information under the following strictly limited circumstances:
- Trusted Service Providers: With vetted third-party companies (e.g., AI/LLM providers, cloud infrastructure) who are contractually obligated to protect your data.
- Legal Compliance: If required by law or in response to valid legal requests.
- Rights Protection: To protect our rights, property, or safety, or that of our users.
- With Your Explicit Consent: With other third parties only when we have obtained your consent.
5. Data Security
We implement comprehensive technical and organizational security measures, including:
- Encryption: Data is encrypted in transit (TLS 1.3+) and at rest (AES-256).
- Access Controls: We enforce the principle of least privilege with strict role-based access.
- Secure Development: We follow secure software development practices and conduct regular security assessments.
- API Security: API access is protected by secure authentication, HTTPS, and rate limiting.
6. Data Retention
Document Retention Periods
Retention periods vary by subscription tier (e.g., 7 days for Free, up to 1 year for Unlimited). You can also manually delete your documents at any time.
Account Data
We retain your account information for as long as your account is active. Upon deletion, information is removed according to our policies.
7. Your Data Rights and Choices
You have important rights concerning your personal information, including:
- Right to Access and Update: You can review and update your account information at any time.
- Right to Deletion: You can delete your documents and request deletion of your account.
- Right to Data Portability: You can export your extracted data and templates.
8. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own. We implement appropriate safeguards to protect your information during such transfers.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such a case, we will take immediate steps to delete the information.
10. Policy Updates and Changes
We may update this Privacy Policy periodically. For material changes, we will provide advance notice via email or a prominent notice on our Service.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Inquiries:
privacy@docuprox.comData Protection Officer:
dpo@docuprox.comCompany:
Xccelerance Technologies Inc.